Accessible Information Standard

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The Accessible Information Standard (AIS) is a new NHS England standard for NHS and adult social care organisations who are legally required to follow the Accessible Information Standard.
The aim is to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print.
This affects the practice in the following way – we will:

• Ask – identify patients who have information or communication needs.
• Record – make a note of those needs in a standard way
• Alert – highlight the patient’s record so their needs are clear
• Share – where appropriate, share that information with other NHS and adult social care providers
• Act – aim to provide information to patients in an accessible way as it becomes available.

You will notice that when you register at the practice you will be asked about your information and communication needs. Patients already registered here may be asked opportunistically.

Please note: You do not have to wait for us to ask you. If you have an information or communication need, you can tell the reception staff and they will note it on your medical record.