Our Appointment System

 

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Booking Appointments

We aim to see you within 48 hours of your request

Bookings can be made:

  1. online using Patient Access - you will need a PIN number (if you do not yet have one ask at reception).
  2. via the NHS App
  3. by phone after 8:00am

For the best possible care, we recommend that you aim to see your regular GP or the GP that is managing your current condition.

 

Emergency Appointments

These are available for those that are unwell and need immediate attention. This is not for repeat medications, medical certificates or reviews of long term conditions.

 

Emergency Problem / Duty Doctor

We reserve some appointments for those with an urgent problem who need to be seen on the same day.

If appropriate, you may be offered a telephone consultation with your usual doctor or a duty doctor.

FIND OUT MORE ABOUT THE DUTY DOCTOR

 

Late for your appointment

If you arrive or believe you will be late for your appointment you will only be seen at the discretion of our clinical team, if you are later than ten minutes you will need to arrange another appointment.

 

Telephone Consultations

If you wish to speak to a doctor or nurse about results, an administrative matter or a clinical matter that does not need a face to face consultation, then you might be able to use a telephone consultation.

The doctors and nurses provide a telephone consultation service after morning surgery and before and after evening surgery.  Please ask reception to book a telephone consultation with your usual doctor or nurse.

 

Evening & Weekend Appointments Available - Extended Access

In addition to the practice opening hours, patients in City & Hackney have access to a GP, Nurse, Pharmacist and Healthcare Assistant (including blood clinics) appointments from Monday to Friday 6.30pm - 8.00pm & GP appointments and wound care appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Primary Care Extended Access Service.

These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.

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