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Patient Participation Group Meeting
30th April 2026
- Facilitator: Dylan Renyolds
- Note Taker: Kirsty Britten
- Attendees: Dr Emma West, Tim, Victoria, Sarbjit
Updates From Previous Meeting
- Weekend Answer Machine Message - The weekend answer machine message has been reviewed. It confirms that callers are directed to NHS 111, and Homerton have a weekend GP service.
- Jess’s Rule – Further Clarification - Additional information was provided regarding Jess’s Rule. A poster is displayed in Reception. It was explained that if a patient presents three times with the same symptoms, the case should be reviewed. GP teams already carry out peer-review discussions and review cases during weekly SWAT meetings.
- Reception Posters and TV Screen - Where possible, posters in Reception will be reduced in size and transferred to the TV screen. Some posters will remain in place, as not all information can be displayed digitally.
- Garden Area – Waste Bags and Volunteers - Waste bags will be arranged. Victoria and Sarbjit have offered to begin clearing the garden area and agreed that an 8am start works well for them. They will confirm suitable dates. Victoria also volunteered to bring her garden waste bin and remove some of the rubbish.
Patient Survey Ideas
Victoria will look for a previous survey she created. It was suggested that we include a question such as “What do you love about Statham Grove Surgery?” as part of the new survey. The group also discussed using an A1 programme to collate and present the responses.
Staff Updates
Dylan provided an overview of the staffing structure, outlining the roles of Partners, Salaried GPs, and Registrars. The practice currently has four Partners, and Dr Sayers’ partnership position will not be replaced. Moving forward, Salaried GPs will cover Dr Sayers’ sessions.
Contracts Update
Emma provided an update on the government’s Advice and Guidance scheme, which requires GPs to seek specialist input before making a referral. She expressed concerns that this may significantly increase workload and raised clinical considerations around the process. Discussions are ongoing regarding the proposal for uncapped daily online consultations.
Memorial Ideas
The group discussed potential memorial ideas for Mel. As the waiting list for an allotment is several years long, alternative options were suggested, including using a community garden space such as the garden classroom, or installing a bench with a plaque in a local park. Dylan noted that Mel’s family would need to be consulted before any plans are taken forward.
AOB
- Check-in Screen Feedback The check-in screen continues to receive positive feedback from patients.
- Joint PPG Meeting A potential joint PPG meeting involving all four practices within the PCN was discussed. The proposed venue for this meeting is St Mary’s.
- NHS App Communication There is a need for improved communication around how the NHS App works, including updates and changes that may affect patients.
Actions
- Patient survey
- Joint PPG meeting
- Mels memorial - look into community garden spaces.
Next Meeting Date: Scheduled for Thursday 13th August 2026 at 1:00 PM
CONTACT DETAILS
Statham Grove Surgery
Statham Grove
London
N16 9DP
Tel: 020 7254 4327
Out-Of-Hours: 111
